Exemptions Specialist I (Titusville)
Summary
| Title: | Exemptions Specialist I (Titusville) |
|---|---|
| ID: | 20172-TXSV |
| Department: | Taxpayer Services |
| Salary Range: | 24,000-28,000 |
| Application Deadline: | 01/25/2017 |
Description
Exempt: No
Department: Taxpayer Services / Exemptions
Reports To: Manager, Taxpayer Services
Location: Titusville Office
Grade: Admin 1 ($25,185 - $26,585 starting)
GENERAL DESCRIPTION OF POSITION
This is an entry level position combining clerical, customer care and knowledge of Florida law, regulation and BCPAO policies related to all ad valorem property tax exemptions. Work is to be performed under the general direction of the applicable manager of Taxpayer Services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school, with particular emphasis during high school in office skills, shop skills, or others. Three (3) years of direct customer service experience required.
RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT
None.
SUPERVISORY RESPONSIBILITIES
None.
COMMUNICATION SKILLS
Ability to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple correspondence. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
SUPERVISION RECEIVED
Under immediate supervision, performs general assignments of work, with periodic check of performance by supervisor.
PLANNING
Limited responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work operations.
DECISION MAKING
Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance; the latter of which would affect the work operations of other employees and/or clientele to a moderate degree.
MENTAL DEMAND
Moderate mental demand. Operations requiring almost continuous attention, but work is sufficiently repetitive that a habit cycle is formed; operations requiring intermittent directed thinking to determine or select materials, equipment or operations where variable sequences may be selected by the employee.
ANALYTICAL ABILITY / PROBLEM SOLVING
Moderately repetitive. Activities with slight variation using a definite set of processes or directions with some degree of supervision. Choice of learned things in situations which conform to clearly established patterns and modes.
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, etc.)
ACCURACY
Probable errors of internal and external scope would have a moderate effect on the operational efficiency of the organizational component concerned. Errors might possibly go undetected for a considerable period of time, thereby creating an inaccurate picture of an existing situation. Could cause further errors, losses, or embarrassment to the organization. The possibility for error is always present due to requirements of the job.
PUBLIC CONTACT
Regular contacts with patrons, either within the office or in the field. May also involve occasional self-initiated contacts to patrons. Lack of tact and judgment may result in a limited type of problem for the organization.
EMPLOYEE CONTACT
Contacts of considerable importance within the department or office, such as those required in coordination of effort, or frequent contacts with other departments or offices, generally in normal course of performing duties. Requires tact in discussing problems and presenting data and making recommendations, but responsibility for action and decision reverts to others.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Florida Driver's License
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
None preferred.
SOFTWARE SKILLS REQUIRED
Intermediate: Alphanumeric Data Entry, Database, Word Processing/Typing
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
While performing the functions of this job, the employee is continuously required to stand, sit, use hands to finger, handle, or feel, reach with hands and arms, talk or hear; frequently required to walk; and
The employee must occasionally lift and/or move up to 50 pounds, regularly lift and/or move up to 25 pounds, continuously lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
ENVIRONMENTAL CONDITIONS
There are no harmful environmental conditions that are present for this position.
The noise level in the work environment is usually moderate.
This job description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all job duties listed and some incumbents may be required to perform job-related responsibilities and tasks other than those stated in this description.
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Department: Taxpayer Services / Exemptions
Reports To: Manager, Taxpayer Services
Location: Titusville Office
Grade: Admin 1 ($25,185 - $26,585 starting)
GENERAL DESCRIPTION OF POSITION
This is an entry level position combining clerical, customer care and knowledge of Florida law, regulation and BCPAO policies related to all ad valorem property tax exemptions. Work is to be performed under the general direction of the applicable manager of Taxpayer Services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Communicate with taxpayers regarding exemption issues, either in person or by telephone, electronic means or in writing.
- Explains exemptions currently available to property owners, receives information from property owners, and completes application for exemptions.
- Explains the general assessment procedures used to assess real estate in arriving at a qualified market value. Provides sales comparables for taxpayers in evaluating and explaining the market value.
- Accepts requests for other service issues (address changes, split/combines, etc.) from property owners.
- Responds to property related inquires from the general public; directing public to proper agency for inquiries unrelated to BCPAO functions.
- Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school, with particular emphasis during high school in office skills, shop skills, or others. Three (3) years of direct customer service experience required.
RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT
None.
SUPERVISORY RESPONSIBILITIES
None.
COMMUNICATION SKILLS
Ability to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple correspondence. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
SUPERVISION RECEIVED
Under immediate supervision, performs general assignments of work, with periodic check of performance by supervisor.
PLANNING
Limited responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work operations.
DECISION MAKING
Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance; the latter of which would affect the work operations of other employees and/or clientele to a moderate degree.
MENTAL DEMAND
Moderate mental demand. Operations requiring almost continuous attention, but work is sufficiently repetitive that a habit cycle is formed; operations requiring intermittent directed thinking to determine or select materials, equipment or operations where variable sequences may be selected by the employee.
ANALYTICAL ABILITY / PROBLEM SOLVING
Moderately repetitive. Activities with slight variation using a definite set of processes or directions with some degree of supervision. Choice of learned things in situations which conform to clearly established patterns and modes.
USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS
Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, etc.)
ACCURACY
Probable errors of internal and external scope would have a moderate effect on the operational efficiency of the organizational component concerned. Errors might possibly go undetected for a considerable period of time, thereby creating an inaccurate picture of an existing situation. Could cause further errors, losses, or embarrassment to the organization. The possibility for error is always present due to requirements of the job.
PUBLIC CONTACT
Regular contacts with patrons, either within the office or in the field. May also involve occasional self-initiated contacts to patrons. Lack of tact and judgment may result in a limited type of problem for the organization.
EMPLOYEE CONTACT
Contacts of considerable importance within the department or office, such as those required in coordination of effort, or frequent contacts with other departments or offices, generally in normal course of performing duties. Requires tact in discussing problems and presenting data and making recommendations, but responsibility for action and decision reverts to others.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Florida Driver's License
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
None preferred.
SOFTWARE SKILLS REQUIRED
Intermediate: Alphanumeric Data Entry, Database, Word Processing/Typing
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
While performing the functions of this job, the employee is continuously required to stand, sit, use hands to finger, handle, or feel, reach with hands and arms, talk or hear; frequently required to walk; and
The employee must occasionally lift and/or move up to 50 pounds, regularly lift and/or move up to 25 pounds, continuously lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
ENVIRONMENTAL CONDITIONS
There are no harmful environmental conditions that are present for this position.
The noise level in the work environment is usually moderate.
This job description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all job duties listed and some incumbents may be required to perform job-related responsibilities and tasks other than those stated in this description.
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EMPLOYEE BENEFITS
Brevard County Property Appraiser Benefits For Both Part Time And Full Time Permanent Deputies
For Full-Time Deputies Only
- 12 Vacation Days per Year *
- 11 Paid Holidays per Year *
- 12 Sick Days per Year *
- Participation in the Florida Retirement System
- Direct Deposit
- Deferred Compensation Program
For Full-Time Deputies Only
- Health & Life Insurance
- Dental, Vision, and Dependent Health Insurance available at group rates
VETERAN'S PREFERENCE
Veteran's Preference in appointment applies when candidates are considered substantially equally qualified for a position. In that case, pursuant to Florida law, the veteran must be given preference.
This opening is closed and is no longer accepting applications
