Job Openings >> Director, Customer Service & Compliance
Director, Customer Service & Compliance
Summary
Title:Director, Customer Service & Compliance
ID:2024-CUSTSERVCOMP-1
Department:Compliance
Salary Range:$80,705 - $128,525
Application Deadline:N/A
Description

JOB SUMMARY
This is a senior-level management position under the general direction of the Chief Deputy. This position provides supervision and participation in the work of a staff of technical and administrative professionals engaged in accepting and processing applications for personal exemptions. This position also provides supervision of a staff of technical administrative professionals engaged in the investigation of homestead fraud claims.

 

ESSENTIAL JOB FUNCTIONS

  • Plans, organizes and directs the activities and programs of the department.
  • Plans, supervises and evaluates the work and development of subordinate managers, supervisors and staff.
  • Applies sound administrative decision-making and policy interpretation, application and implementation supporting the BCPAO's core values and goals.
  • Acts as the Subject Matter Expert (SME) for department staff and provides specialized assistance to customers.
  • Maintains in-depth knowledge of legislation and policy developments affecting the BCPAO and interprets, applies and publishes updates to the department and staff.
  • Performs any other related duties as required or assigned.

 

MINIMUM REQUIREMENTS TO PERFORM WORK

  • Bachelor’s degree in business management, human resources, investigation/compliance, or equivalent experience resulting in broad knowledge of a field related to the job, such as accounting or business administration.
  • Seven to ten (7 - 10) years’ related experience and/or training, and four (4) years related management experience, or equivalent combination of education and experience.
  • Valid Florida driver's license.

 

PHYSICAL DEMANDS
While performing the functions of this job, the employee is continuously required to stand, sit, use hands to finger, handle, or feel, reach with hands and arms, talk or hear; frequently required to walk; and the employee must occasionally lift and/or move up to 50 pounds, regularly lift and/or move up to 25 pounds, continuously lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

SUPERVISORY RESPONSIBILITIES
Supervises 15-25 supervisory and non-supervisory employees. Departments supervised by this position include Customer Service. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

LEADERSHIP
Employees in this position organize work around broad organizational goals. They report to the executive team through regular meetings.

WORKING CONDITIONS
Employees in this position work in a dynamic environment that requires them to be sensitive to change and responsive to changing goals, priorities and needs.

COMPLEXITY
Employees in this position perform work that encompasses advanced technical, scientific, legal, or mathematical concepts. Their work directly contributes to the implementation of specific policies, programs, or initiatives of the organization.

DECISION MAKING
Employees in this position oversee numerous functions and staff. They are principally responsible for determining policies and procedures that will ensure the success of our operation.

RELATIONSHIPS
Employees in this position provide updates to senior managers, elected officials, or other community groups or organizations. They work regularly with other directors or senior managers to ensure the provision of efficient and effective services. Part of their performance is tied to how well they respond to members of the community or internal peers within the organization.

ApplicantStack powered by Swipeclock